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Shipping & Returns
Shipping Policy:
We at Maono greatly appreciate your business and will work hard to deliver your order while keeping the shipping cost as low as possible.
We will prioritize the delivery from the local overseas warehouse according to the actual situation of the order.if it is not available on our warehouse, we will deliver the product direct from our factory,Order Handle Time: 1-3 Days
Local Estimate Delivery Time: 3-7 Days
International Estimate Delivery Time: 7-15 Days
Please notice: If your local government restricts the operation of courier services, the package may be held in the courier's warehouse until delivery is possible, we can't intercept and cancel the transaction once the package is shipped. Once the order has been dispatched, an email confirmation will be sent to the email address left when your order. if the email you leave is not right to send, you might bear all the responsibility, please double-check your email address in case the goods can't be delivered to your hand.
Return Policy:
We currently ship packages through two channels
1. Products that are in overseas warehouses in some countries will be sent by local logistics channels in priority, including FedEx, UPS, Amazon cooperative logistics providers, etc.
2. Some products will be sent from the production place to the final destination, including 4PX, DHL, Yanwen special line, etc.
For packages sent from the above two channels, we have included the logistics cost of the first step to your address in the order. In the follow-up, if you need to return the product for personal reasons, pls contact angela@maono.com firstly, we will calculate and estimate the cost for your return and tell you the return logistics fee you should bear, after that, we will send you the address so that you can return the product. please read the return policy carefully before you place the order. and thank you so much for your understanding.
③ Except for logistics reasons. If the order can not be delivered in time or fail to be delivered for the reason that customer's address and email information is not filled correctly. Maono shall not bear the corresponding responsibility and delivery expense. pls, double-check again the delivery information when placing an order. -
Warranty
All our Maono products have a 12-month valid warranty, and we offer lifetime technical support. If you have any questions, please contact our general email address: angela@maono.com. We will reply to you within 24 hours on working days.
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Secure payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.Currently, Maono website only offers purchasing channels for some countries. If you cannot place the order with your country directly, please contact angela@maono.com. We will calculate the shipping cost to your destination and help you in placing the order.
MAONOCASTER AME2 Audio Interface & Podcast Equipment
● FULLY INTERGRATED AUDIO PRODUCTION STUDIO FOR STREAMERS
Combining revolutionary features with superior sound quality, endless customizability, and unmatched ease of use, the Maonocaster AME2 is all you will ever need to record incredible audio for your content. Ideal for podcast recording, streaming, voice-over, and content creation. Compatible with PC, smartphone, tablet, camera, Windows, Mac OS, etc.
● UP TO 11 CUSTOMIZED SOUND PADS TO ENHANCE YOUR PODCAST ATMOSPHERE
Built-in quality pre-amps and support phantom power for best performance of XLR microphone. AME2A features 3-level mic gain adjustment, supporting ultra-low noise gain up to 60dB, and high-end dynamic microphones, such as SM7B/SM58, and SM58. 32Bit high-performance chipset and DENOISE function will provide a clearer sound.
● ENJOY A PERSONALIZED PODCASTING ATMOSPHERE
Equipment with 6 reverb modes, You can adjust the time and depth of reverb freely, 12-step auto-tune, 3 modifiable tones (Treble, mid-range, bass), and pitch changer knobs. Each microphone input is independently controlled. Pro features like sidechain, music only, and loopback switch are also included.
● DESIGNED FOR LIVE-STREAMING
Maonocaster AME2 Tikmic can use USB-C to connect your computer or tablet, LIVE-OUTPUT1/2 to connect your smartphone for podcasting recording and streaming, via MONITOR SPK, connect a studio monitor for sound output, use an AUX-IN jack to connect your input accompaniment from a smartphone or other devices, use MIC1/2, and connect your favorite XLR condenser/dynamic microphone.
● COMPATIBLE WITH MICROPHONES
Compatible with most analog microphones, including XLR condenser/dynamic microphones, 6.35MM dynamic microphones, and 3.5MM microphones.
Note:
1. USB microphones are not supported. You can use the product with MAONO PM320, PM500, and HD300, It also works well with microphones of other brands, including Shure SM7B, Shure SM58, Rode podmic, Samson Q2U, etc.
2. Please be well learned that it is not recommended to directly connect AME2 and other Maono audio mixers to iPhones via OTG adaptor cable, as the sound quality experience may not be as good as when connected to Android. (Sound will be good if connect with Andriod) The main reason is that some system restrictions on Apple mobile phones will cause incompatibility.
Please note that every order can only add MaonoCare for once, for more information about warranty extension, Learn more here>>
Podcaster Equipment Bundle
AME2 MAONOCASTER
After shipping over200,000 units of Maonocaster Lite to over 50markets around the world, MaonoCaster AME2 series podcast console, an all-new product with a brand new design, substantial performance improvements, and new feature, Driving the high-end dynamic microphones, XLR condenser mic, and 3.5MM condenser mic for ultra-clear sound.
Mic Volume Adjustment
Each Mic, Soundpads, Monitor, Input, and Output Volume can be adjusted individually to enjoy your podcast.
Intelligent Noise Reduction
Reduces background noises, you will get clean, distortion-free audio with a natural, warm sound.
Widely Compatibility
Compatible with most analog microphones in the market, including XLR condenser/dynamic microphones, 6.35MM dynamic microphones, and 3.5MM microphones.
Clearer Sound Transmission
Separate USB C jack to connect your computer, keep away from static noise
Voice FX
Switch to dry mode to bypass all audio processing and record a pure microphone signal.
8 Hours Working Time
Up to 8H working time after fully charged can really satisfy your use in more scenrios.
How to Use the Maonocaster AME2
The Maonocaster AME2 podcast equipment bundle is specially designed with 3-level microphone gain adjustment and 48V phantom power for the best performance of more microphones. We kindly suggest that you read the following notes before use.
1. Please confirm your microphone type and sensitivity first before buying
If you connect to your own microphone, please refer to the user manual of the microphone to confirm the microphone type and sensitivity.
2. Please confirm if your microphone needs to turn on the 48V phantom power
XLR-connected condenser mics require phantom power, dynamic mics do not.
3. Please adjust the 'MIC1 SETTING' on the side of the audio interface to the correct position.
40dB: condenser mic sensitivity higher than -40dB, like MAONO microphone PM320/PM500/AT2020
50dB: dynamic mic sensitivity between -50dB and -55dB, like Samson Q2U/HD300T
60dB: dynamic mic sensitivity between -55dB and -60dB, like Well-known models SM7B/SM58/MV7
Note (Please read carefully before placing the order):
1. Please be well learned that it is not recommended to directly connect AME2 and other Maono audio mixers to iPhones via OTG adaptor cable, as the sound quality experience may not be as good as when connected to Android. (Sound will be good if connect with Andriod) The main reason is that some system restrictions on Apple mobile phones will cause incompatibility.
2. USB microphones are not supported. You can use the product with MAONO PM320, PM500, and HD300, It also works well with microphones of other brands, including Shure SM7B, Shure SM58, Rode podmic, Samson Q2U, etc.
If you need any help with the AME2, welcome to leave us the message to angela@maono.com
PACKAGE LIST
1* audio interface, 1* metal pop filter, 1* USB A-C charging cable, 2* 3.5mm TRRS audio cable, 1* user manual. We provide a 12-Month warranty. For a better user experience, please download more instructions below and read the user manual before setting up.
Buy it with
FAQs
General Product Questions
Yes, AME2A is great for podcasting, please let me tell you the reasons. 1. There are 11 custom sound effect keys on AME2A, of which 3 sound pads support recording up to 60s sound effects and one-key loop, and the other 8 can record 20s sound effects. 2. Built-in high-quality preamp and supports phantom power to achieve
Of course, the AME2A has two monitoring headphone jacks on the side, which can satisfy two people for monitoring at the same time, so that the recording can be adjusted according to the recording effect at any time.C
This audio interface is suitable for your rode podmic microphone. You only need to adjust the Mic1 Setting to 60dB and turn off the '48V'button. The specific judgment method is as follows: 1. Please refer to the user manual of the microphone to confirm the microphone type and sensitivity. 2. Please confirm if your microphone needs to turn on the 48V phantom power XLR connected condenser mics require phantom power, dynamic mics do not. 3. Please adjust the 'MIC1 SETTING' on the side of the audio interface to the correct position. 40dB: condenser mic sensitivity higher than -40dB, like MAONO PM320/PM500/AT2020 5dB: dynamic mic sensitivity between -50dB and -55dB, like Samson Q2U/HD300T 60dB: dynamic mic sensitivity between -55dB and -60dB, like Shure SM7B/SM58/MV7
Yes, the Samson Q9u is an XLR dynamic microphone that you can connect to the AME2. AME2 has a sensitivity adjustment switch, so you can adjust the settings on the AME2 according to your microphone sensitivity, which can better match your microphone. An XLR condenser microphone is already included in the package, so when you purchase the AME2, you can start recording audio directly.
The AME2A may not work with Xbox One. If you want to connect musical instruments, computers, mobile phones, etc. to it, AME2A is compatible with these devices. If you want to know other details, we suggest you contact our customer support staff directly by email. Thank you.
Please be well learned that it is not recommended to directly connect AME2 and other Maono audio mixers to iPhones via OTG adaptor cable, as the sound quality experience may not be as good as when connected to Android. (Sound will be good if connect with Andriod) The main reason is that some system restrictions on Apple mobile phones will cause incompatibility.
Order & Shipping
We basically will arrange the order delivery within 1-3 days once the order is received, and the delivery time depends on where you live. here is the delivery time for your reference, but the specific time is subject to the delivery time. Maono owns the final interpretation.
1. If you are from the US, we will deliver the product from the US warehouse, it will take 3-5 days for delivery.
2. Out of the US area, it will take 7-20 days for delivery, The specific needs depend on the country you are in. it will take much longer if it is a remote country.
if you would like to know how long it takes, you can write to angela@maono.com. my colleague will get back to you ASAP.
There will be three kinds of situations of return & refund, please read carefully before you place the order, thank you very much.
ⅠThe product was unpacked and is good & Delivered from the Original Factory: Maono will confirm with the warehouse first and then send you the return address. it will basically take about 1-2 weeks. please kindly be patient & remember not to send it back to the original address. otherwise, we won't be able to receive the product and it may have tax charges.
Ⅱ The product was unpacked and is good & Delivered from the US Warehouse: We will send you the returned address within 1-2 weeks once the return detail is confirmed.
Please learn that in the two situations mentioned above, the relevant freight will be borne by you as it is not a product defective issue. Please remember not to return the product to the original address on the box, otherwise, Maono will not be able to receive the returned product and we can not issue a refund to you. Once we receive the returns, we will issue a refund for you within 1-2 days. Thank you very much for your understanding.
Ⅲ. The product is defective or has product issues: no matter shipped from China or a local warehouse. Maono will confirm with the warehouse first and then send you the return address. it will basically take about 1-2 weeks. please kindly be patient & remember not to send it back to the original address, otherwise, Maono will not accept it and we will not refund you. And the relevant freight will be borne by Maono. Once we receive the returns, we will issue a refund for you within 1-2 days. Thank you very much for your understanding.
Note: Maono has the final interpretation of the return & refund terms above.
For the two situations you mentioned above, we strongly suggest that users check the package first when receiving the product, carefully making sure that the package is not damaged, has not to be opened, or does match the actual weight of the product it should be, please remember to take pictures of the entire package and the entire product or take an unboxing video for the product for subsequent submission of after-sales support for verification and negotiation with the seller for claims if it is one of the phenomena of above.
How to Take Pictures: turn on the camera function of the mobile phone - save after taking pictures of unpacked packages - take pictures of the inside packages after removing the outer box and save them - take pictures of products and parts inside and save them, make sure everything is brand new and didn’t damage.
Video Content Shooting Steps:Open the mobile phone video - show the integrity of the unpacked package - unpack - take out the product and components for installation - test - save
Please check our shipping policy page and move your mouse to the bottom to check more details carefully and learn how we deal with these two kinds of situations first before placing the order. we take that you have read carefully by default if you have successfully finish placed the order on Maono official online store.
Please read the shipping & delivery information, shipping Policy , return& refund policy carefully before placing the order.
Shipping & Delivery
United States:
Shipping & Delivery: Free Shipping from the US warehouse（we will inform you via e-mail in advance if product out of stock in US warehouse and choose the delivered from factory direct)
Estimate Shipping Time: 3-7 Days
Other Countries:
Shipping & Delivery: Free Shipping to Most Countries & International Delivery, there will be extra shipping fee if address distant.
Estimate Shipping Time: 7-20 Days ( the estimated delivery time will be extended if distant)
After Sales Support: 30 Days Return & Money Back Allowed (If any quality issue happens)
Read More Details : Refund & Return Policy, Shipping Policy
Customer Support
Working Time: Monday to Saturday (9:00 AM-6:30 PM PST)
Customer Service Email: angela@maono.com