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Shipping & Returns
Shipping Policy:
We at Maono greatly appreciate your business and will work hard to deliver your order while keeping the shipping cost as low as possible.
We will prioritize the delivery from the local overseas warehouse according to the actual situation of the order.if it is not available on our warehouse, we will deliver the product direct from our factory,Order Handle Time: 1-3 Days
Local Estimate Delivery Time: 3-7 Days
International Estimate Delivery Time: 7-15 Days
Please notice: If your local government restricts the operation of courier services, the package may be held in the courier's warehouse until delivery is possible, we can't intercept and cancel the transaction once the package is shipped. Once the order has been dispatched, an email confirmation will be sent to the email address left when your order. if the email you leave is not right to send, you might bear all the responsibility, please double-check your email address in case the goods can't be delivered to your hand.
Return Policy:
We currently ship packages through two channels
1. Products that are in overseas warehouses in some countries will be sent by local logistics channels in priority, including FedEx, UPS, Amazon cooperative logistics providers, etc.
2. Some products will be sent from the production place to the final destination, including 4PX, DHL, Yanwen special line, etc.
For packages sent from the above two channels, we have included the logistics cost of the first step to your address in the order. In the follow-up, if you need to return the product for personal reasons, pls contact angela@maono.com firstly, we will calculate and estimate the cost for your return and tell you the return logistics fee you should bear, after that, we will send you the address so that you can return the product. please read the return policy carefully before you place the order. and thank you so much for your understanding.
ā¢ Except for logistics reasons. If the order can not be delivered in time or fail to be delivered for the reason that customer's address and email information is not filled correctly. Maono shall not bear the corresponding responsibility and delivery expense. pls, double-check again the delivery information when placing an order. -
Warranty
All our Maono products have a 12-month valid warranty, and we offer lifetime technical support. If you have any questions, please contact our general email address: angela@maono.com. We will reply to you within 24 hours on working days.
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Secure payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.Currently, Maono website only offers purchasing channels for some countries. If you cannot place the order with your country directly, please contact angela@maono.com. We will calculate the shipping cost to your destination and help you in placing the order.
DGM20S Gamerwave Condenser USB Gaming RGB Microphone
KEY FEATURES:
- One Tap Noise Reduction
- RGB Ambient Light That Can Be Turned Off
- Zero Latency Monitoring In Usb Mode
- Another Great Option For Gamers
- USB/USB-C Connectivities
- High Sensitivity Cardioid Pickup
PACKAGE LIST:
USB condenser microphone*1, Metal Boom arm stand*1, Shock mount*1, Pop filter*1, USB and USB C cable*1, Desktop Clamp*1, User's Manual*1.
MAONO GLOBAL BEST-SELLING INTERNET MICROPHONE
DGM20S GAMERWAVE USB MICROPHONE
Compact USB condenser microphone made for game voice and streaming. The gaming microphone with noise cancellation delivers an immersive and lifelike sound, with up to 9 modes of cool RGB lights for true immersion. Features like mute, gain control, and zero latency monitoring add a new level of GAME experience.
Gamer's Perfect Choice
MAIN FEATURES
EASY PLUG & PLAY
Compatible with Windows PC computer laptop, Mac, and PS4/5. The DGM20 GAMERWAVE USB gaming microphone is ready to capture it when inspiration strikes. Just plug the mic straight into your computer or laptop with the included USB and USB C cable, you're all set to record or stream, right away, No drivers are required.
HIGH SENSITIVITY CARDIOID PICKUP
Cardioid pickup shows excellent off-axis sound suppression capability of reducing the sound pickup from the side and rear, thus eliminating background noise.
ONE-TAP NOISE REDUCTION
One-click the mute button on top of the PC microphone to turn on mute mode, and easily control your game audio. Take control of your on-stream sound with the mic gain knob, you can check if your voice level is too high or too low and adjust accordingly. The zero-latency monitoring allows you to easily maintain clear sound quality with a game mic.
RGB AMBIENT LIGHT THAT CAN BE TURNED OFF
The RGB blends into whatsoever lighting setup for having multiple patterns to choose from. which enables you to change modes anytime you like and truly immerse yourself in real game scenes.
ZERO LATENCY MONITORING IN USB MODE
Equipped with a headphone jack for zero-latency monitoring. You can monitor your own voice in real-time through headphones, allowing you to record more freely! And there's a Mic gain knob under the microphone also easy to control the volume yourself.
STURDY & FLEXIBLE ARM STAND
The easy-to-position metal arm stand adjusts to support a variety of setups, easily pull the podcast microphone near your mouth when in use, or fold it away to save more space. The shock mount can further reduce game-induced machine noise and vibration, and the removable pop filter can reduce noise without blocking the computer screen.
FAQs
Order & Shipping
Sopported Countries:
United Statest / Canada/ Mexico/ United Kindom/ Europe Countries / Asia Area
Free Shipping to Most Countries & International Delivery, there will be extra shipping fee if address distant.
Estimate Shipping Time: 7-15 Days ( the estimated delivery time will be extended if distant)
Please read the shipping & delivery information, shipping Policy , return& refund policy carefully before placing the order.
Shipping & Delivery
United States:Ā Shipping & Delivery: Free Shipping fromĀ Factory Direct
Estimate Shipping Time:7-12 Days
Other Countries: Shipping & Delivery:Ā Free Shipping to Most Countries & International Delivery, there will be extra shipping fee if address distant.
Estimate Shipping Time: 7-20 Days ( the estimated delivery time will be extended if distant)
After Sales Service: 1 Year Valid Warranty, 30 Days Return & Money Back AllowedĀ (If any quality issue happens)Ā
Read More Details :Ā Refund & Return Policy,Ā Shipping Policy
Customer Support
Working Time: Monday to Saturday (9:00 AM-6:30 PM PST)
Customer Service Email: angela@maono.com
There will be three kinds of situations of return & refund,please read carefully before you place the order,thank you very much.
ā
The product was unpacked and is good & Delivered from the Original Factory: Maono will confirm with the warehouse first and then send you the return address. it will basically take about 1-2 weeks. please kindly be patient & remember not to send it back to the original address. otherwise, we won't be able to receive the product and it may have tax charges.
ā
” The product was unpacked and is good & Delivered from the US Warehouse: We will send you the returned address within 1-2 weeks once the return detail is confirmed.
Please learn that in the two situations mentioned above, the relevant freight will be borne by you as it is not a product defective issue. Please remember not to return the product to the original address on the box, otherwise, Maono will not be able to receive the returned product and we can not issue a refund to you. Once we receive the returns, we will issue a refund for you within 1-2 days. Thank you very much for your understanding.
ā
¢. The product is defective or has product issues: no matter shipped from China or a local warehouse. Maono will confirm with the warehouse first and then send you the return address. it will basically take about 1-2 weeks. please kindly be patient & remember not to send it back to the original address, otherwise, Maono will not accept it and we will not refund you. And the relevant freight will be borne by Maono. Once we receive the returns, we will issue a refund for you within 1-2 days. Thank you very much for your understanding.
Note: Maono has the final interpretation of the return & refund terms above.
There will be three kinds of situations of return & refund,please read carefully before you place the order,thank you very much.
ā
The product was unpacked and is good & Delivered from the Original Factory: Maono will confirm with the warehouse first and then send you the return address. it will basically take about 1-2 weeks. please kindly be patient & remember not to send it back to the original address. otherwise, we won't be able to receive the product and it may have tax charges.
ā
” The product was unpacked and is good & Delivered from the US Warehouse: We will send you the returned address within 1-2 weeks once the return detail is confirmed.
Please learn that in the two situations mentioned above, the relevant freight will be borne by you as it is not a product defective issue. Please remember not to return the product to the original address on the box, otherwise, Maono will not be able to receive the returned product and we can not issue a refund to you. Once we receive the returns, we will issue a refund for you within 1-2 days. Thank you very much for your understanding.
ā
¢. The product is defective or has product issues: no matter shipped from China or a local warehouse. Maono will confirm with the warehouse first and then send you the return address. it will basically take about 1-2 weeks. please kindly be patient & remember not to send it back to the original address, otherwise, Maono will not accept it and we will not refund you. And the relevant freight will be borne by Maono. Once we receive the returns, we will issue a refund for you within 1-2 days. Thank you very much for your understanding.
Note: Maono has the final interpretation of the return & refund terms above.
What is the product sent lost or the one I received is exchanged by others?
For the two situations you mentioned above, we strongly suggestĀ that users check the package first when receiving the product, carefully making sure that the package is not damaged,Ā has not to be opened, or does match the actual weight of the product it should be, please remember to take pictures of the entire package and the entire product or take an unboxing video for the product for subsequent submission of after-sales support for verification and negotiation with the seller for claims if it is one of the phenomena of above.
How to Take Pictures:turn on the camera function of the mobile phone - save after taking pictures of unpacked packages - take pictures of the inside packages after removing the outer box and save them - take pictures of products and partsĀ inside and save them, make sure everything is brand new and didnāt damage.
Video Content Shooting Steps:Open the mobile phone video - show the integrity of the unpacked package - unpack - take out the product and components for installation - test - save
Please check ourshipping policypage and move your mouse to the bottom to check more details carefully and learn how we deal with these two kinds of situations first before placing the order. we take that you have read carefully by default if you have successfully finish placed the order on Maono official online store.