FAQs

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Click the text below to navigate to the download page

Click to Download

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If you keep getting stuck in the software firmware upgrade as shown below, please use the following upgrade tool to solve your problem

DOWNLOAD

please check the cantilever model installation video

Click me

You can download the Special Edition to enhance your sound with instructional upgrades

DOWNLOAD

Please check the documentation

USB Device not Working on Mac

Please check the documentation

Fix Sound Problems on PC

Please check the documentation

USB not Recognized

• Button at the bottom of the microphone to switch to light off mode

• Control the lights via Maono Link and turn them off with one click

Software Download:

https://www.maono.com/pages/maono-link-software

Please check the documentation

• That whistling sound is called an Audio feedback and caused because of an endless loop caused when the mic picks up the sound of the loudspeakers and sends it back to the loudspeakers to amplify and picks up again
• Ways to correct /avoid feedback

1. Face the speakers away from the mic or place farther away.
2. Lower their volume or mic gain

Use unidirectional cardioid mics which have a rear rejection that means no pickup from back side. Then you can use stage monitors facing you in the middle of the stage. And mic won't pickup them.

1. Ring out the speaker - deliberately create feedback by taking the mic closer to the speaker. When feedback happens, check the frequency on a real-time analyser and cut it using channel eq or graphic eq.
2. Use a feedback reducer

1. Microphone is not recognized on the PC?

• Shut down and restart the computer and leave it for 20 minutes before connecting again
• Update the driver in the device manager, uninstall the driver and re-insert the microphone
• Use on another computer to see if it can be loaded, loaded out again after inserting the computer that can not be identified
• Use the driver master, the brand comes with the software or the brand's official website to update the driver (such as Lenovo, Dell) to avoid the impact of missing drivers

Please check the documentation

• Please turn the recording knob to a reasonable range
• Please adjust the Mic gain knob to a reasonable range
• Open microphone permission in privacy settings
• Is the microphone device selection correct, please refer to the detailed documentation.

Please see the documentation for details

• Android can be connected through OTG adapter or USB-C to USB-C data cable
• iOS can be connected through the adapter cable provided by our company

• Unplug the microphone data cable, replace the USB port and reconnect it (desktop computer to the USB behind the chassis, do not use a hub or docking station)
• Stay away from audio and electronic products to avoid electronic signal interference. Change to a quiet environment to use the microphone, avoid external ambient sound being picked up by the microphone, troubleshoot the problem first
• Turn off the use of third-party software, use the recorder that comes with the computer to test
• May be the computer or plug board leakage, you can choose to replace a computer test

• Microphone gain is too high, the microphone is sensitive, resulting in picking up more ambient sound, please reduce the microphone gain, it will improve the sound quality
• DM30 is a condenser microphone, picking up sensitive sound, the microphone brings more sound details at the same time, will pick up ambient sound, please keep a distance from your computer, cooling fan rotation and operation will generate noise
• USB interface or data cable is bad, please replace the connection cable or USB jack (desktop computer, please connect to the USB port behind the chassis)

5V / 100mA - 230mA

• Please check the connection of the audio cable to the computer, unplug it and reconnect it
• Check whether the microphone can be used normally on the computer

Click

Click 

Click 

Click 

48kHz/24Bit

Not necessary, because the PD200X is a dynamic microphone

• That whistling sound is called an Audio feedback and caused because of an endless loop caused when the mic picks up the sound of the loudspeakers and sends it back to the loudspeakers to amplify and picks up again
• Ways to correct /avoid feedback

1. Face the speakers away from the mic or place farther away.
2. Lower their volume or mic gain

Use unidirectional cardioid mics which have a rear rejection that means no pickup from back side. Then you can use stage monitors facing you in the middle of the stage. And mic won't pickup them.

1. Ring out the speaker - deliberately create feedback by taking the mic closer to the speaker. When feedback happens, check the frequency on a real-time analyser and cut it using channel eq or graphic eq.
2. Use a feedback reducer

Please check the documentation

• Shut down and restart the computer and leave it for 20 minutes before connecting again
• Update the driver in the device manager, uninstall the driver and re-insert the microphone
• Use on another computer to see if it can be loaded, loaded out again after inserting the computer that can not be identified
• Use the driver master, the brand comes with the software or the brand's official website to update the driver (such as Lenovo, Dell) to avoid the impact of missing drivers

• Please turn the recording knob to a reasonable range
• Please adjust the Mic gain knob to a reasonable range
• Open microphone permission in privacy settings
• Is the microphone device selection correct, please refer to the detailed documentation.

Please see the documentation for details

• Android can be connected through OTG adapter or USB-C to USB-C data cable
• iOS can be connected through the adapter cable provided by our company

• PD200X is a dynamic microphone, relatively insensitive, the recommended distance is within 15CM
• Please speak according to the direction shown to avoid the microphone not picking up the human voice

• Using USB mode: Please check whether the microphone gain knob is in a reasonable position and whether the computer is using the device PD200X
• Using XLR mode: please turn up the gain knob on the sound card, please check if the gain of the sound card is enough to push the microphone

• Unplug the microphone data cable, replace the USB port and reconnect it (desktop computer to the USB behind the chassis, do not use a hub or docking station)
• Stay away from audio and electronic products to avoid electronic signal interference. Change to a quiet environment to use the microphone, avoid external ambient sound being picked up by the microphone, troubleshoot the problem first
• Turn off the use of third-party software, use the recorder that comes with the computer to test
• May be the computer or plug board leakage, you can choose to replace a computer test

• Low-cut is a filter that removes low frequencies from the audio signal.
• Frequencies below a defined frequency (usually between 20 Hz and 150 Hz) are removed from the filter, removing some of the low frequency noise for a cleaner sound

5V / 140mA-0.8W

• USB mode and XLR mode are completely separate, control the sound, light function is controlled by the USB mode, need power to use
• XLR mode output for the pure original sound, switch and sound effects by the sound card control

• Microphone gain is too high, the microphone is sensitive, resulting in picking up more ambient sound, please reduce the microphone gain, it will improve the sound quality
• PD200X is a condenser microphone, the microphone is sensitive, the microphone will pick up ambient sound while bringing more sound details, please keep a distance from your computer, cooling fan rotation and operation will generate noise
• USB port or data cable is bad, please replace the connection cable or USB jack (desktop computer please connect to the USB port behind the case)

• Please check the connection of the audio cable to the computer, unplug it and reconnect it
• Check if the microphone works properly on the computer
• If not resolved, please contact us via email:

  support@maono.com

48kHz/24Bit

Not necessary, because the PD400X is a dynamic microphone

• That whistling sound is called an Audio feedback and caused because of an endless loop caused when the mic picks up the sound of the loudspeakers and sends it back to the loudspeakers to amplify and picks up again
• Ways to correct /avoid feedback

1. Face the speakers away from the mic or place farther away.
2. Lower their volume or mic gain

Use unidirectional cardioid mics which have a rear rejection that means no pickup from back side. Then you can use stage monitors facing you in the middle of the stage. And mic won't pickup them.

1. Ring out the speaker - deliberately create feedback by taking the mic closer to the speaker. When feedback happens, check the frequency on a real-time analyser and cut it using channel eq or graphic eq.
2. Use a feedback reducer

Please check the documentation

• Shut down and restart the computer and leave it for 20 minutes before connecting again
• Update the driver in the device manager, uninstall the driver and re-insert the microphone
• Use on another computer to see if it can be loaded, loaded out again after inserting the computer that can not be identified
• Use the driver master, the brand comes with the software or the brand's official website to update the driver (such as Lenovo, Dell) to avoid the impact of missing drivers

Please check the documentation

• Please turn the recording knob to a reasonable range
• Please adjust the Mic gain knob to a reasonable range
• Open microphone permission in privacy settings
• Is the microphone device selection correct, please refer to the detailed documentation.

Please see the documentation for details

• Android can be connected through OTG adapter or USB-C to USB-C data cable
• iOS can be connected through the adapter cable provided by our company

• PD400X is a dynamic microphone, relatively insensitive, the recommended distance is within 15CM
• Please speak according to the direction shown to avoid the microphone not picking up the human voice

• Using USB mode: Please check whether the microphone gain knob is in a reasonable position and whether the computer is using the device PD400X
• Using XLR mode: please turn up the gain knob on the sound card, please check if the gain of the sound card is enough to push the microphone

• Unplug the microphone data cable, replace the USB port and reconnect it (desktop computer to the USB behind the chassis, do not use a hub or docking station)
• Stay away from audio and electronic products to avoid electronic signal interference. Change to a quiet environment to use the microphone, avoid external ambient sound being picked up by the microphone, troubleshoot the problem first
• Turn off the use of third-party software, use the recorder that comes with the computer to test
• May be the computer or plug board leakage, you can choose to replace a computer test

• Low-cut is a filter that removes low frequencies from the audio signal.
• Frequencies below a defined frequency (usually between 20 Hz and 150 Hz) are removed from the filter, removing some of the low frequency noise for a cleaner sound

5V / 130mA-0.7W

• USB mode and XLR mode are completely separate, control the sound, light function is controlled by the USB mode, need power to use
• XLR mode output for the pure original sound, switch and sound effects by the sound card control

• Microphone gain is too high, the microphone is sensitive, resulting in picking up more ambient sound, please reduce the microphone gain, it will improve the sound quality
• PD400X is a condenser microphone, the microphone is sensitive, the microphone will pick up ambient sound while bringing more sound details, please keep a distance from your computer, cooling fan rotation and operation will generate noise
• USB port or data cable is bad, please replace the connection cable or USB jack (desktop computer please connect to the USB port behind the case)

• Please check the connection of the audio cable to the computer, unplug it and reconnect it
• Check if the microphone works properly on the computer
• If not resolved,

please contact us via email:support@maono.com

With this drive, the sound card can be recognized and used on the computer. It is a necessary driver for using PS22 on the computer.

Download

Please close your anti-virus software and then reinstall the driver.

Download

PS22 is a sound card designed for recording, if you need sound effects, please add them in your DAW.

MacOS built-in driver, no need to install, you can use it directly.

There are PreSonus Studio One, Cockos Reaper 6, Ableton Live, FL Studio, Apple Logic Pro, Steinberg Cubase, you can visit the official website to download the software.

3.5mm TRRS output - Duplicates the main output signal. Can be used to connect to a phone to do live streaming via a TRRS to TRRS cable (not included)

You can connect your phone to the PS22 using the USB-C socket.

Note: iOS only supports iPhone 15

Is the [POWER SOURCE] switch set properly?

The power indicator does not light when power is not supplied to the device.Move the [POWER SOURCE] switch to the [5V DC] jack side when using AC adapter or move the switch to [USB-C] jack side for bus-powered supply (computer only)

• Please check if the podcast console has power, please charge it, and then turn it on.

• You need to long-press the " " for more than three seconds to turn it on.

• Please check whether the external audio source is connected to the 'Music Input' interface of the podcast console.

• Please check whether the 'Music' volume control knob on the right is turned on.

• Please check the volume of the accompaniment device.

• Turn on LOOP BACK

• Please check whether the headphone cable is inserted into the correct interface. It should be inserted into the "headset" or "Output" interface.

• Please check whether is the "Monitor" of the sound card upwards. You can gradually increase the volume by sliding it up.

• Plug headphones into OUTPUT or HEADSET jack

• Please check whether the microphone is correctly connected to the microphone interface. If not, please try again.

• Please check whether the microphone knob on the left is turned on. Turn the knob clockwise to increase the microphone volume slowly.

• Please check whether is the "monitor fader" of the sound card upwards. You can gradually increase the volume by pushing it up.

• Please confirm with your microphone dealer whether your microphone can be used with this podcast console, or consult us for the recommended microphone model.

• Please check whether the "recording" knob on the podcast console is turned on, and rotate the "recording

• knob" clockwise to slowly increase the volume of the live broadcast.

• Please check whether the podcast console "MAONO AU-AM200" has been set as the default playback and recording device of the live broadcast software. If not, please set refer to the " Live Streaming on the Computer " part.

Turn off or turn down ECHO effect

It doesn't work on a voice call, it works on podcast or live streaming

Please keep 2 inches away from your mouth to the microphone

We don't provide an extra OTG adapter, you should connect your phone with the microphone through the OTG adapter which is included in your iPhone package

This audio interface just can only be used with a microphone which comes with a 3.5mm plug

It should be connected with a 3.5mm to 6.35mm adapter, then to guitar

Please turn down all the volume temporarily

• Please use line 1 to connect the USB-C port of the Audio interface, and use line 2 to connect to the computer. (Note: Do not fold the wire during use to avoid damage.)

• Please check the computer's sound settings after the connection is complete. Both the input and output are' MAONO AU-AM200 '(right-click the speaker on the right side of the desktop to open the sound settings)

• When you need to record the computer accompaniment sound, please turn on the loopback function.

For the smartphone used for podcast/ Streaming, please insert THE POD1/2/3 interface; for the smartphone used for playing accompaniment, please insert the Music Input jack. In addition, you can also play accompaniment Music through the Bluetooth connection of the smartphone.

OPENING is the volume down key, and LAUGHTER is the volume up key.

You need to press the light button on the side of the sound card 6 times, and the light of each button will slowly diminish to disappear.

which cannot be input and output simultaneously. (The Bluetooth is only for wireless accompaniment playback)

You need to turn up the REC knob above the audio mixer to output the sound.

We are working on an upgraded version that can turn off the monitoring function, so stay tuned

Recording: Turn the product on, connect it with either one microphone, external audio input device, Bluetooth device. Turn on the"LOOPBACK" mode. Hold any custom key until the button light flashes to start recording. The audio input will be recorded and saved. Release the button to end the recording.

Note: If you do not release your hand during recording, the recording will stop automatically when there is not enough space, and the light will automatically turn off.

• Please check if the podcast console has power, please charge it, and then turn it on.
•You need to long-press the for more than three seconds to turn it on.

•connect to the computer that is charging the device 
•Use ordinary 5V 1A or 5V 2A size phone charging head

Please turn the recording knob to the appropriate range

•Powering on the sound card, the Bluetooth indicator will blink, Bluetooth search and
automatically pair with the paired mobile phone, then the indicator light turned to solid
•Long press the Bluetooth button for 2 seconds, the indicator will turn off and end pairing

It doesn't work on a voice call, it works on podcast or live streaming

•The switch on the side does not select the correct gain. 
•The maonocaster E2 sound card has the built-in gain that provides sufficient gain for all microphone types, including low output dynamic microphones. When in use, you can adjust the switch on the side to select gain 50dB or 60dB to choose the gain multiplier and get the best results

No, the Maonocaster E2  does not support the connection of USB microphones. 

No, the E2  is not a USB host device and will therefore not allow the connection of Bluetooth headphones.

The Maonocaster E2's microphone channels feature studio-quality preamps that can provide enough gain for all microphone types, including low-output dynamic microphones. You can change the gain multiplier of the side microphone setting to get the right effect for your use

We don't provide an extra OTG adapter, you should connect your phone with the microphone through OTG adapter which is included in your iPhone package

Recording can be achieved by using 6.35MM plugged into the instrument port

Take out the cable from the box, connect the computer and sound card ends respectively, after the connection is completed, please check the computer's sound settings. Input and output are set to "MAONO AME2" (right-click the speaker icon on the right side of the desktop to open the sound settings)

Press the A/B/C button to record a 1-minute audio effect, and press the Loop Button to repeat playing an audio effect. Press the other 8 buttons to record the 20s(Max)audio effect.
•By default, there is no customized audio effect.
•Recording: with an audio card on, connect it to mic/external audio input device/Bluetooth devices, and long-press any custom button for more than 3 seconds. Release press until the indicator slowly blinks and enters recording mode. Short press the button again to stop recording or record until the indicator stops blinking, which indicates max time length audio is recorded.
•Note: Each custom audio effect button has limited storage, when there is no storage left, it will stop recording and the indicator will go off automatically.

AU, Audacity, sound forge 

The lamp is on by default, hold the power button for 1s to turn off light

•Please set the 'MIC1 SETTING' on the side of the audio interface to the correct position
• The microphone in the package needs to be placed in the 40dB gear
• If you need to connect your own microphone, please according to your microphone's sensitivity or contact us.

• Please adjust the 'MIC1 SETTING' on the side of the audio interface to 40dB
• Adjust 'MIC①' to the middle gear
• Adjust the 'LOW/MID/HI' to the middle gear
• Adjust 'OUTPUT' to the middle gear
• Please be 7-8in away from the microphone for the best recording experience

You can adjust each knob to the middle before using
• AUX: Adjusts the input accompaniment sound
• LOW/MID/HI: Adjust the high and low parts of the vocal input from the microphone
•INST: Adjusts the volume of the instrument input from the 'INST' jack
• PITCH: Interesting voice change adjustments
• MONITOR: Adjust the volume of your monitor through headphones
•OUTPUT: Adjust the volume of the output to your phone/computer
•MIC①②: Adjust the volume of the microphone input
• PAD VOL: Adjusts the volume of the custom effect created by your input
• DEPTH: Adjusts the depth of the reverb
• DECAY TIME: Adjust the reverb time

• Please adjust 'MIC①②' to increase the sound of the microphone
• Adjust 'MONITOR' to increase the monitoring sound
• Adjust 'AUX' to increase the sound of the accompaniment music
•Adjust 'OUTPUT' to increase the sound output to the smartphone/computer

• The monitored sound from headphones and the recorded sound are controlled by different knobs
•Adjust 'MONITOR', adjust the monitoring sound from the headphone
•Adjust 'OUTPUT', adjust the sound output to the smartphone/computer

•Powering on the sound card, Bluetooth indicator will blink, Bluetooth search and
automatically pair with paired mobile phone, then indicator light turned to solid
•Long press Bluetooth button for 2 seconds, indicator will turn off and end pairing

• Make sure the 'OUTPUT' knob is on and turn up the output volume
• Turn on the 'LOOPBACK' button

• Please make sure that the phone connected to the 'Live output' or the computer connected to the 'USBC' is correctly recognized
• Please check if the DRY/WET button is off
• please turn on the LOOPBACK button, if you want to record to your computer

Please click on the link below to find the file named "G1 NEO Firmware Update" and download it. Then connect the G1 NEO to the computer and use this file to update the firmware.
G1 NEO Firmware Update.zip
If the problem persists, please take a video showing your situation and send it to us. Our support team will assist you as soon as possible.

1. Please check if the "loopback" button is on;
2. Please check if your live streaming device is connected correctly. For details, please refer to the answers to the three questions in this section that describe the connection method.
——How to connect to the computer
——How to connect Android phones, iPhone 15 and above, and USB-C ports iPads
——How to connect an iPhone with a lighting port
3. Please use the local recorder/voice memo of the live streaming device to record and check if the music can be recorded successfully;
4. If the music is successfully recorded by the recorder, it means that the problem lies in the settings of the live streaming platform. Please check the settings of the live streaming platform;
5. If the music is not successfully recorded by the recorder, please try to change the cable connecting G1 NEO and the live streaming device.

1. Please use the included USB cable to connect G1 NEO to your computer. Please note that the USB-C port with the computer/mobile phone logo on G1 NEO is connected, not the DC-5V port

2. After the connection is completed, please check the sound settings of the computer. The default input and output are "Maonoaster G1 NEO" (right-click the speaker on the right side of the desktop to open the sound settings)

1. Please connect an external power supply to the DC-5V port of G1 NEO;

2. Please use the included USB cable to connect G1 NEO to your Android phone. Please note that you should connect to the USB-C port on G1 NEO with the computer/phone logo, not the DC-5V port.

1. Please connect the external power supply to the DC-5V port of G1 NEO;

2. Please use the included USB cable to connect to another USB-C port of G1 NEO;

3. Please use an official Apple USB-A to lightning adapter to connect G1 NEO to your iPhone

48V: Provides 48V phantom power for driving XLR condenser microphones. There is no need to turn on this button when using a dynamic microphone;
Bluetooth: Turn on or off the Bluetooth function of the audio interface
Microphone: Adjust the microphone input volume
Music: Adjust the accompaniment input volume
Microphone Mute: Turn on to mute the microphone, turn off to reactivate the microphone
Music Mute: Turn on to mute the accompaniment, turn off to reactivate the accompaniment
Gain: Adjust the microphone gain
Reverb: Adjust the reverberation. The more you turn it to the right, the deeper the reverberation
Headphones: Adjust the sound monitored through the headphones
Noise Reducer: Noise reduction button, there are first-level noise reduction and second-level noise reduction
Voice Changer: Interesting sound change adjustment, there are five levels: default, female, male, baby, and robot
Direct Monitor (loopback): Short press to turn on or off microphone monitoring, long press to turn on or off loopback
Loopback: Turn on to output the sound input to the audio interface from your computer to your computer. After turning it off, the sound on your computer can be input to the audio interface, but it will no longer be output
Side Chain: Turn on to highlight the human voice and reduce background music during live broadcasts, turn off to restore music
Sound Pad: Customize sound effect buttons, each button can add 20s of your favorite sound
RGB: Adjust the color of the 4 sound pads and the light strip on the side of the audio interface, a total of 12 modes

1. Please check the compatibility of your microphone. USB microphones and 3.5mm microphones are not compatible with G1 NEO;

2. Please check whether you have turned on the 48V button. XLR condenser microphones require 48V phantom power to drive;

3. Please check whether the microphone volume fader is adjusted to the appropriate position;

4. Please check whether the "Gain" knob is turned up to a large enough level;

5. Please check whether the headset is connected to the G1 NEO headset jack. Inserting a headset will disable the XLR port.

1. Please do not hold the microphone by hand, please fix the microphone on the stand.

2. Check the connection status of the cable and the microphone interface is firmly connected.

3. Do not use a hub! First change the computer USB port connected by the audio interface, if it is a desktop computer, please connect to the USB port on the back of the host.

4. The noise of the audio interface itself or the environmental noise in normal use, the solution is to use it in a quieter environment.

5. The microphone gain is too high or the environment is noisy, causing the ambient noise picked up by the microphone to exceed the audio interface's noise reduction threshold. The solution is to reduce the microphone gain.

6. The interface of the computer device you are using is old or poorly grounded, or the power circuit connected to it is old, causing leakage and continuous current noise. Please try another computer device in a different environment or switch to a mobile phone for testing.

7. Electronic devices with strong radiated signals in the vicinity of the microphone, for example: wireless routers/video lamps, will produce interference noise. Please use the microphone in a different environment, for example: if the current location is the living room, please use it in the bedroom instead.

8. The noise caused by software incompatibility, please change to use the computer recorder for recording, and close third-party software to avoid software conflicts or noise caused by effects.

9. If you use it on a mobile device, Apple devices must use MFI-certified cables, and other brands should use original cables as much as possible.

10. If none of the above solves the problem, please record audio and take photos or videos of the audio cable connection. Send them to us so we can assess your problem

1. Short press this compound button to turn monitoring on or off, long press this compound button to turn loopback on or off.

2. You can determine the monitoring and loopback status by the color of the LED indicator on the compound button.

1. Please adjust the "Headphones" knob to increase the sound of the headphones;

2. Please adjust the "Microphone" fader and the "Gain" knob to increase the sound of the microphone;

3. Please adjust the "Music" fader to increase the sound of the background music;

4. Please turn on the "Direct Monitor" button;

5. If you use an XLR condenser microphone, please turn on the "48V" button;

6. Please turn on the volume switch of the accompaniment device.

1. The G1 NEO audio interface does not contain a battery, please connect the audio interface to a power source. If you are using a computer, directly connect the computer to the USB-C port with the computer/mobile phone logo; if you are using a mobile phone, please add an additional power source to the DC-5V port of the audio interface;

2. Press and hold the power button for three seconds to turn on the device.

1. Adjust the microphone volume fader to 75%;

2. Adjust the "Headphones" knob to 75%;

3. Adjust the "Gain" knob on the audio interface little by little according to your hearing until you are satisfied with the sound quality. At this time, the "Gain" knob position is the best position for the microphone you are currently using. Once it is set to the best position, there is no need to adjust the "GAIN" knob unless you change to a new microphone.

The 4 sound pads on the G1 NEO can record 20s of sound effects.
The product does not have custom sound effects input when it leaves the factory, and users need to input them before they can use them.
Recording method: When the G1 NEO is turned on, connect a microphone, an external audio speaker accompaniment input device, or a Bluetooth device, and short-press any custom button. The light flashes slowly, indicating that it is in the recording state. The G1 NEO will record through the sound effects of the above channels. Record the appropriate length of audio according to actual needs, short-press to stop recording, or wait until the light goes out and then press the button to record the longest sound allowed.
How to erase the recorded sound effects: Long press any custom sound effect button, and the light flashes quickly to indicate that the sound effect erasure stage has begun. When the light stops flashing, it means that the sound effect has been erased.

1. Please press and hold the Bluetooth button for 2 seconds to turn on the Bluetooth function of G1 NEO;

2. At this time, the blue indicator light on the Bluetooth button flashes, and Bluetooth is working normally and waiting to be connected;

3. Turn on the Bluetooth of the music device and actively search for G1 NEO to complete the pairing connection. After the connection, the blueindicator light of the Bluetooth button is on;

4. Press and hold the Bluetooth button for more than 2 seconds, the Bluetooth button light will turn off from being on, and all Bluetooth pairings will be automatically turned off.

No, the Maonocaster G1 NEO does not support the connection of USB microphones.

No, the G1 NEO is not a USB host device and will therefore not allow the connection of Bluetooth headphones.

Plug the headset directly into the 3.5mm jack with the headset symbol on the audio interface.
Please note that the audio interface only supports CTIA standard 3.5mm TRRS plug headsets.

Maonocaster G1 NEO has built-in gain to provide sufficient gain for all microphone types, including low output dynamic microphones. The GAIN knob on the panel can be adjusted to the right position when in use to get the right effect

Plugging in a headset will disable the XLR port.

It doesn't work on a voice call, it works on podcast or live streaming

Ⅰ. Shut down and re-turn on the computer, wait about 20 minutes before connecting again.

Ⅱ. Update the driver in the device manager. If it doesn’t work, uninstall the driver and reinsert the microphone

Ⅲ. Use it on another computer to see if it can be loaded. If it can be recognized, insert it into the computer that cannot be recognized again. If it is not recognized, please contact us at angela@maono.com.

Ⅳ. Use Driver Master, the brand’s own software or the brand’s official website to update the driver (such as Lenovo, Dell) to avoid the impact of driver loss.

1. Please do not hold the microphone by hand, please fix the microphone on the stand.

2. Check the connection status of the cable and the microphone interface is firmly connected.

3. Do not use a hub! First change the computer USB port connected by the audio interface, if it is a desktop computer, please connect to the USB port on the back of the host.

4. The noise of the audio interface itself or the environmental noise in normal use, the solution is to use it in a quieter environment.

5. The microphone gain is too high or the environment is noisy, causing the ambient noise picked up by the microphone to exceed the audio interface's noise reduction threshold. The solution is to reduce the microphone gain.

6. The interface of the computer device you are using is old or poorly grounded, or the power circuit connected to it is old, causing leakage and continuous current noise. Please try another computer device in a different environment or switch to a mobile phone for testing.

7. Electronic devices with strong radiated signals in the vicinity of the microphone, for example: wireless routers/video lamps, will produce interference noise. Please use the microphone in a different environment, for example: if the current location is the living room, please use it in the bedroom instead.

8. The noise caused by software incompatibility, please change to use the computer recorder for recording, and close third-party software to avoid software conflicts or noise caused by effects.

9. If you use it on a mobile device, Apple devices must use MFI-certified cables, and other brands should use original cables as much as possible.

10. If none of the above solves the problem, please record audio and take photos or videos of the audio cable connection. Send them to us so we can assess your problem

• Please set the GAIN on the front of the audio interface to the correct position, following your ear's sense of hearing.
• Please adjust VOL to 75%.
• Please adjust HEADPHONES to 75%.
• Please adjust OUTPUT to 75%.
• Please set the microphone 7-8in away for the best recording experience.

You can connect active speakers through the 'Headphone' interface.

• Please set the GAIN on the front of the audio interface to the correct position to follow your ear's sense of hearing.
• Once it is set to the correct position, there is no need to adjust the GAIN button.

• Please set the GAIN on the front of the audio interface to the correct position to follow your ear's sense of hearing.
• Once it is set to the correct position, there is no need to adjust the GAIN button.

You can adjust each knob to the middle before using

• AUX: Adjusts the input accompaniment sound
• GAIN: adjusts the microphone gain
• Pitch presets: Interesting sound change adjustment
• HEADPHONES: adjust the sound you monitor through the headphones
• OUTPUT: Adjust the volume of the output to your phone/computer
• VOL: Adjusts the sound of the microphone input
• Reverb Presets: Adjusts the reverb
• SIDE CHAIN: Highlight the human voice and lower the background music during the live broadcast
• Music Only: Eliminate vocals from background music and keep the original sound of the music
• Direct Monitor: Turn on or off microphone monitoring
• Loopback: on the computer, not open, can monitor, but can not record on the computer
• Noise Reducer: noise reduction button, there is a level of noise reduction and secondary noise reduction
• ABC SOUND PAD: Customize button

• Please adjust VOL to increase the sound of the microphone
• Please adjust HEADPHONES to increase the sound of the monitor
• Please adjust AUX to increase the sound of backing music
• Please adjust OUTPUT to increase the sound output of the phone
• Please adjust GAIN to increase the microphone gain

• Monitored sound and recorded sound are controlled by different knobs
• Adjust HEADPHONES to adjust the monitored sound
• Adjust the OUTPUT to adjust the sound output of the phone

• Please check if the podcast console has power, please use the charging port to charge.Whether it is fully charged for 3 hours.
• You need to long-press the for more than three seconds to turn it on.

• Please connect the USB-C port of Maonocaster to your computer with the USB cable included in the package
• Please check the sound settings of your computer after the connection is done. The default input and output are 'Maonoaster C2 neo' (right-click on the speaker on the right side of the desktop to open the sound settings)

• After powering on, the Bluetooth indicator light flashes, Bluetooth works normally and actively searches and pairs the connected phones with, long light after connection
• Long press the Bluetooth button for more than 2 seconds, the Bluetooth button light changes from always on to off and automatically turns off all Bluetooth pairing.

• Make sure the USB & LINE OUTPUT knob is on and turn up the output volume
• Long press the Direct monitor button to open the LOOPBACK button

• Please make sure that the phone connected to LINE OUT or the computer connected to USB-C is recognized correctly.
• Please check if Side Chain is turned on by the short press, please turn it off
• Record to computer, long press and hold the “Direct monitor ”button to open the LOOPBACK button

• The correct gain is not selected on the GAIN
• Shure SM7B microphone has a sensitivity of -59dB and the Rode podmic has a gain of -57dB. You need to set the GAIN of the audio interface to the right position to get better recording results

AMC2 Maonocaster has built-in gain to provide sufficient gain for all microphone types, including low output dynamic microphones. The GAIN knob on the panel can be adjusted to the right position when in use to get the right effect

We do not provide additional OTG adapters, you should connect your phone and AMC2 via OTG (the adapter must be the original official Apple adapter)

Recording can be achieved by using 6.35MM plugged into the instrument port, but it is not recommended, because AMC2 NEO is a two-in-one interface for microphones and instruments, and only one of them can be used, not both.

• A/B/C three buttons can record 20s of sound effects.
• The products from the factory are not entered into the customized sound effects, and users need to be entered by themselves before they can be used.
• Recording method: In the start-up state, the AMC2 NEO is connected to a microphone, or an external audio speaker accompaniment input device, or connected to a Bluetooth device, short press any of the custom keys, see the light flash slowly, release your finger, this time for the recording state,the AMC2 NEO will be recorded through the above channel sound effects, according to the actual demand for recording the appropriate length of audio, short press to stop recording, you can also wait until the lights go out to record the longest sound allowed to be recorded by the button

AU, Audacity, etc...

It doesn't work on a voice call, it works on podcast or live streaming

No, the AMC2 NEO is not a USB host device and will therefore not allow the connection of Bluetooth headphones.

クリック

AM100 no latency, you use the software in the computer real-time monitoring function of the delay, it is recommended to adjust the parameters of the application, or use the computer's own recorder to record

We publish audio import software programs compatible with Windows and macOS in our "Manuals and Drivers". They are placed in the same location. You can check them carefully. If you can't find them, you can contact our support and they will answer your questions

AU-AM100 has two monitor jacks and two microphone jacks, can meet two people at the same time using monitor headphones and microphones

AU-AM100 doesn't have an SD card interface. If you want to save to an SD card, we recommend that you use a computer to record, and then transfer the recorded audio files from the computer to the SD card

Please check the documentation

USB Device not Working on Mac

Please check the documentation

Fix Sound Problems on PC

Please check the documentation

USB Device not Working on Mac

Please check the documentation

Fix Sound Problems on PC

Please check the documentation

USB not Recognized

you can refer the attachment:  Fix sound problems on PC 

192kHz/24Bit

you can refer the attachment:  How to connect the microphone to the computer

That whistling sound is called Audio feedback and caused because of an endless loop caused when the mic picks up the sound of the loudspeakers (stage monitors or pa speakers) and sends it back to the loudspeakers to amplify and pick up again, resulting in 1 particular frequency getting boosted depending upon the resonance of the room, the speakers, etc.
 
Ways to correct /avoid feedback?
1.    Face the speakers away from the mic or place them farther away.
2.    Lower their volume or mic gain
3.    Use unidirectional cardioid mics which have a rear rejection that means no pickup from back side. Then you can use stage monitors facing you in the middle of the stage. And the mic won't pick up them.
4.    Ring out the speaker - deliberately create feedback by taking the mic closer to the speaker. When feedback happens, check the frequency on a real-time analyzer and cut it using channel eq or graphic eq.
5.    Use a feedback reducer

you can refer the attachment  : USB not Recognized

you can refer the attachment : USB Microphone not Working on Mac

When the transmitter starts the connection function, it cannot connect to the receiver, try to use the phone
SIM card pin inserted into RESET hole and pressed for 3 seconds to start the reset function, then try to connect.

Cannot

Cannot,This feature is supported on WM821, and you can purchase WM821

Cannot

When the transmitter starts the connection function, it cannot connect to the receiver, try to use the phone
SIM card pin inserted into RESET hole and pressed for 2 seconds to start the reset function, then try to connect.

yes

The use of conventional cell phone charger can be charged, rechargeable battery, computer USB port

Please tear off the bottom of the insulation tape

Low-cut function can shield the surrounding noise, ambient sound, so that the sound is more clean

Align windshields and microphone jacks, then push in the direction of the Maono logo to complete the installation

1. Please check if the connection is correct, TRRS (Four rings) connects to the phone, TRS (three rings) connects to the microphone
2. Please connect the audio cable to the microphone OUTPUT jack
3. When using the phone does not have a 3.5 MM headset hole, please connect the phone through the On the Go adapter cable, On the Go adapter cable, please use the original, to avoid connection failure and poor sound quality problems

1. Your wireless microphone is not successfully connected to the phone, you can use the recorder to record the sound, and then gently tap near the charging port, if there are sound fluctuations, the microphone is not successfully connected, please reconnect the device
2.WM821 has 6 volume levels, short press the receiver A or B button to adjust the volume of the corresponding transmitter

1.The receiver can switch between "Merged(MIX)" and "Split(AB)" by pressing the power switch button.
2.This allows you to record each transmitter onto separate channels on the output ('Split' mode) or combine the two into a single output ('Merged' mode). When it's in 'Split' mode, there will be two output level meters, when it's in 'Merged' mode, there will be just one.

After removing the Transmitter and Receiver from the Charging box, they will automatically power on and pair. A solid blue light indicates successful connection. Then, use the C-to-C adapter cable included in the package to connect the Receiver to the phone’s bottom data port.

For iPhone 14 and earlier models, the connection method is the same, the only difference is the type of adapter cable.

Back clip: Attach the Back clip to the Transmitter and wear it directly on your collar.

Magnetic sheet: Use the Magnetic sheet to secure the Transmitter on your collar, ideal for users who prefer not to use the Back clip.

Mount the Receiver using the Back clip onto the cold shoe of your camera, then use the supplied 3.5mm TRS camera cable to connect the audio output port of the Receiver to the camera's microphone input (typically marked in red). After connection, it is recommended to adjust the gain settings based on the camera brand for optimal audio quality:

• Canon cameras:Set the recording mode to manual and adjust the gain to the first notch on the left.
• Sony cameras:Set the recording volume to 2dB.
• Nikon cameras:Set the microphone sensitivity to 3.

This is related to the camera’s recording settings. First, set the Transmitter’s microphone gain to the 3rd (high) level.

We recommend adjusting the camera’s gain settings for optimal sound quality:

• Canon cameras:Set the recording mode to manual and adjust the gain to the first notch on the left.
• Sony cameras:Set the recording volume to 2dB.
• Nikon cameras:Set the microphone sensitivity to 3.

• Camera Edition:
  You can adjust the volume using the volume knob on the Receiver to one of three levels: high, medium, or low.

• Mobile Edition:
  You can adjust the gain in real-time via the Maono Link app to ensure the best audio performance.

When the indicator light on the Transmitter or Receiver flashes red slowly, it indicates low battery. Follow these steps to charge:

• Two Transmitters and One Receiver Kit:
  After removing the Transmitter and Receiver, peel off the protective film from the bottom and place them into the Charging box for charging.

Tip: The mobile version’s Receiver does not require charging.

• One Transmitter and One Receiver Kit:
  After removing the Transmitter and Receiver, peel off the protective film and use the Magnetic charging cable to charge the Transmitter. If the Charging box is low on power, use the included charging cable to charge the Charging box.

Yes, the Wave T5 Type-C version supports iPhone 15/16.

In an open, interference-free environment, the Wave T5’s maximum transmission distance can reach up to 300 meters.

The Magnetic sheet necklace is ideal for fitness influencers or users who wish to display actions without wearing clothes, as it helps to secure the microphone to the necklace. It is also useful when it is inconvenient to clip the microphone to clothing.

• Mobile Edition:
  Connect the Receiver to the phone and press and hold the pairing button on the Receiver for 6 seconds.
  With the Transmitter powered off, press and hold the pairing button on the Transmitter for 6 seconds to enter pairing mode.
  During pairing, the status indicator will flash blue. Once pairing is successful, the indicator will turn solid blue.
• Camera Edition:
  With the Receiver powered off, press and hold the pairing button on the Receiver for 6 seconds.
  Similarly, with the Transmitter powered off, press and hold the pairing button on the Transmitter for 6 seconds to enter pairing mode.
  During pairing, the status indicator will flash blue rapidly. Once pairing is successful, the indicator will turn solid blue.

Press the power button on either the Receiver or Transmitter to toggle the noise cancellation feature on or off. The indicator light will turn green when enabled.
Noise cancellation levels can be adjusted via the Maono Link app, with options for weak, medium, and strong presets, or you can customize the settings.

• Installation:Expand the diameter of the Windscreen and easily attach it to the microphone.
• Removal:To remove it, simply pull gently.

Please note the following:

• Clothing thickness:Avoid using the Back clip with thick clothing (e.g., down jackets, thick sweaters, etc.), as overly thick clothes may result in insufficient magnetic force, causing the microphone to fall off.
• Intense activities:When engaging in intense activities (e.g., jumping, fast running), be cautious with the Back clip to avoid reduced magnetic strength, which could affect the microphone’s stability.
• Storage:All magnetic products contain magnets. It’s recommended to keep magnets away from items like credit cards, hard drives, memory cards, etc.

• Camera Edition 📷:
  On the Wave T5 Receiver, you can adjust the volume using the volume knob. The default volume is set to medium, and you can adjust it as needed. If the volume is too low, check if the connection between the microphone and Receiver is secure, and ensure the device settings are correct.
• Mobile Edition 📱:
  You can adjust the output volume in real-time using the gain adjustment function in the Maono Link app.

Currently, the level display function does not adjust with gain changes, but we will address this issue in a future firmware update.

In the settings screen, click the icon in the top right corner to check the current firmware version. You can also restore factory settings.
Click the "Upgrade Now" button to download and update to the latest firmware.

Note⚠️: During the upgrade process, make sure the Maono Link app remains open and avoid using the phone.

Enable the phone's playback feature in the Maono Link app to play back the recorded material.

Yes, the Camera Edition can be connected to a mobile phone. Use the C-to-C adapter cable included in the package to connect the Receiver to the phone.

For this feature to work, the phone must be in the camera or video recording interface.

Please refer to the following tips